RETURNS MANAGEMENT

Manage Your Returns in One Place

EU return requirements are now in force.
Allow your customers to submit withdrawal (return) requests online and manage the entire returns process simply and efficiently with NOPARCELS.
  • Branded returns page for your website
  • All return requests in one system
  • Return label generation
  • Complete return tracking
Open Returns Portal
Comply with EU Requirements
Online stores are required to provide customers with a way to submit withdrawal (return) requests electronically.
Manage Your Returns

How It Works?

  1. 01

    Create Your Returns Page

    NOPARCELS generates a branded returns page tailored to your business.
  2. 02

    Embed It into Your Website

    Copy the generated iframe code and add the returns page to your website.
  3. 03

    Customer Submits a Request

    The customer enters their order number and email address, selects the products to return, and specifies the return reason.
  4. 04

    Review and Manage Requests

    All return requests automatically appear in NOPARCELS, where you can review them and update their status.
  5. 05

    Generate a Return Label and Track the Shipment

    Once approved, generate a return shipping label and monitor the return shipment until it reaches you.

Key Features

Branded Returns Page

Customize the page with your company colors, language, and branding.

Easy Integration

Embed the returns page into your website using the generated iframe code.

Centralized Management

View and manage all return requests from a single dashboard.

Return Label Generation

Generate return shipping labels using your connected carrier agreements.

Search & Filtering

Quickly find return requests by order number, email address, date, or status.

Status Management

Track every return from the initial request to the completed return.

Email Notifications

Keep customers informed with automatic updates throughout the return process.

Secure Access

Customers can only access their own orders, ensuring secure and reliable return management.

Benefits for Your Customers

  • Simple and straightforward return process
  • Quick access to return shipping labels
  • Clear visibility of return status
  • No need to contact customer support for every return

Benefits for Your Business

  • Comply with EU return requirements
  • Reduce manual administration and email communication
  • Process returns more efficiently
  • Improve the customer experience and build trust

Frequently Asked Questions

Does the customer need a NOPARCELS account?

No. Customers do not need to register or have a NOPARCELS account. To submit a return request, they only need to enter the order number and the email address used when placing the order. The system automatically finds the order and allows the customer to select the items they wish to return.

Can the returns page be embedded into my website?

Yes. NOPARCELS automatically generates a dedicated returns page and an iframe code that can be easily embedded into your online store. This allows customers to submit return requests without leaving your website, helping you maintain a seamless user experience.

Can I customise the appearance of the returns page?

Yes. You can choose the page title, language, accent colour, and background colour so that the returns page matches your brand identity. This helps create a consistent and professional shopping experience for your customers.

Can I generate return labels?

Yes. Once a return request has been approved, you can generate a return shipping label directly in the NOPARCELS platform using your connected carrier contracts. This allows you to manage the entire returns process in one system without the need for additional tools.

Does the system support multiple languages?

Yes. The returns page supports several languages: Lithuanian, Latvian, Estonian, English, and Polish. This is especially useful for online stores operating in international markets.

Can I manage all returns in one place?

Yes. All customer return requests are displayed in a single administration panel. You can filter them by order number, email address, date, or status, review all relevant information, update return statuses, and track the entire return process from the submission of the request to the receipt of the returned shipment.

Does this solution help comply with EU legal requirements?

Yes. The NOPARCELS Returns Module allows online stores to provide customers with the option to submit a return or withdrawal request online, as required by EU Directive (EU) 2023/2673. The solution helps businesses implement this requirement quickly and easily, without complex integrations.

Can I use my existing carrier contracts?

Yes. If you use carriers supported by NOPARCELS to generate return labels, you can use your existing connected carrier contracts. This allows customers to return items conveniently while enabling you to manage the entire process in one platform.

Can the customer return only part of an order?

Yes. The customer can select only the items they wish to return, specify the quantity, and choose a reason for the return. This makes it easy to manage both partial and full-order returns.

Get ready for the new EU requirements today

Create a returns page and start accepting customer requests in just a few simple steps.
Get started